Remote-Russian/English Bilingual CSR Agent

#*itel at-home*
At itelbpo we are looking for Logistics Customer Service Representatives who will work from home. We are looking for people who are excited about customer service, bringing excellent customer service is their passion. In this position you will be speaking with transporters who haul cars, individuals who need to have a car moved via a transporter, and businesses that need to have cars moved. This is a full-time customer service position that is remote.
About the Customer Service Team
The team you will be working on is a dynamic, enthusiastic, and positive team. They work closely together with each other every day. As the team continues to grow, there is opportunity for growth. You will receive weekly feedback and individualized 1:1’s with your supervisor for continued growth as a customer service representative. We welcome feedback and suggestions as everyone is a valued member of the customer service team.
What you’ll be doing as a Logistics Customer Service Representative:

• Answer incoming calls from customers who are shipping vehicles
• Answer incoming calls from transporters who claim an order to be shipped
• Assist with finding orders for a transporter to claim and move
• Assist with new transporter sign up so they can claim orders to move vehicles
• Make outbound calls to transporters along routes to claim an order
• Make outbound calls to shippers to update regarding their vehicle’s shipping status
• Answer online chats via internal chat system from customers
• Create HelpDesk tickets for application issues not resolved by troubleshooting
• Troubleshooting of the app or website with a customer

FUNdamental Skills:

• 1 year of call center experience
• Customer Service Experience
• Must be bilingual
• Russian
• English
• Logistics or transportation experience – not a must
• Computer proficiency, running multiple applications at one time
• Ability to communicate clearly and effectively with all customers
• Ability to self-manage in a fast paced environment
• Make proactive decisions
• Come to work each day with a positive attitude
• Team player who thrives in helping the team grow
• Eagerness to take on new challenges
• Willingness to grow
• Smiling as you speak with our customers, when you smile the customers can hear it!

Home office /workstation requirements:

• A clean desk
• Quiet environment, free of distractions
• Workspace set up that is comfortable and ergonomic

Technical Requirements

Internet Speed

• 5 Mbps Download
• 5 Mbps Upload
• USB Headset – If you do not have a headset, we provide our employees the option to purchase one through our vendor
• If you do not have a computer that meets the requirements we can still interview you and make suggestions if you are willing to replace your computer should a job offer be extended.

What we offer:

• Opportunity to work from the comfort of your own home while earning a regular hourly paycheck
• The opportunity to access your earned pay within 24 hours of earning it through PayActiv
• Paid training
• Set schedules
• 2 days off in a row unless otherwise requested
• 40 hours per week
• Medical, dental benefits, vision and life & accident insurance
• Monthly bonus incentive
• PTO
• Working in virtual self-management/self- motivated environment
• World class virtual team/coaching work environment

Plus, when you work from home you have the potential to save money & time:

• No gas costs to drive into work
• No lunch expenses because you forgot to bring your lunch to the office
• No getting stuck in traffic
• Working in clothing that you feel comfortable in each day

Pay Details

• $14.00 per hour – hourly rate increases while you grow as a customer service representative
• Hourly performance based bonus of $2.00

States we hire in

• AL-Alabama
• AZ – Arizona
• CO – Colorado
• DE-Delaware
• FL-Florida
• GA-Georgia
• IL – Illinois
• IN – Indiana
• KY-Kentucky
• NV – Nevada
• NC-North Carolina
• OH – Ohio
• PA – Pennsylvania
• TX – Texas
• WA – Washington
• WI – Wisconsin

#FunBeginsHere

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• Remote

Application Question(s):

• Do you reside in one of the following states: AL, AZ, CO, CT, DE, FL, GA, IL, IN, KY, NC, NM, NV, OH, OK, PA, TN, TX, WA, or WI?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Required)

Language:

• Russian (Required)
• English (Required)

Work Location: Remote