Navigator-Bilingual-Russian

JOB SUMMARY:

The role of Navigator is to be the front-line support for Personal Touch patients and caregivers. Provide preliminary assessment that streamline the resolution process geared to enhance customer satisfaction.

Essential Job Functions/Responsibilities

• Responds to inbound calls in a timely and friendly (courteous/personable) manner.

• Provides excellent customer service.

• Transfers calls to the appropriate department, when necessary.

• Answers patient and caregiver questions, escalates when necessary.

• Communicates interdepartmentally to resolve patient or caregiver issues.

• De-escalates situations involving dissatisfied patients and caregivers, offering patient assistance and support.

• Documents all call details and outcomes appropriately.

• Performs other duties as required.

Skills and Abilities:

• Ability to communicate fluently in Russian.

• Exceptional customer service and Professional demeanor.

• Excellent communication skills including active listening.

• Excellent attention to detail.

• Strong organizational and time management skills.

• Excellent interpersonal skills.

• Solid problem-solving skills.

• Ability to always maintain confidentiality and discretion.

• Ability to work both independently and as part of a team.

• Proficient Microsoft Office Suite computer skills with the ability to learn new software.

• Ability to see a task through its completion.

Qualifications:

• Is at least eighteen years of age.

• Minimum of high school education or a General Education Development (GED) certificate.

• Bilingual-Russian

Functional Abilities:

• Able to perceive and follow written instructions and document information accurately.

• Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.

• Able to document information on software portal.

• Able to verify accuracy of written materials, documents, log in and clearly communicate information.

• Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

• Able to lift up to 25 pounds at times.

The above statements are only meant to be a representative summary of the major duties and responsibilities of this job. The employee may be requested to perform job related tasks other than those stated in this description and the scope of the job may change as necessitated by business demands.

PERSONAL- TOUCH HOME CARE, INC. and its affiliated companies are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local.

Job Type: Full-time

Pay: $17.50 – $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Long Island City, NY 11106: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Applicant should be fully vaccinated against COVID-19

Work Location: One location

• Health insurance