Outreach Specialist – Russian Speaking

Position Summary

Care Collab provides Health Home care coordination services to high utilization Medicaid members with chronic medical and behavioral health conditions. We’re currently seeking a dynamic Outreach Specialist to engage and enroll eligible individuals in Care Coordination services and assist with member retention needs. The Outreach Specialist conducts telephonic, written and face to face outreach and retention services to coordinate care for Health Home Care Coordination eligible members. The Outreach Specialist works closely with the Care Coordination team to identify, locate, engage and enroll members eligible for Health Home services. The Outreach Specialist assists the team by providing information about community resources that can support member wellness goals.

Essential Duties and Responsibilities

• Provide comprehensive education to potential Health Home members that highlight the benefits and promote participation in care coordination services.
• Engage in diligent search efforts that include mailing letters, making phone calls, and community/home visits.
• Track and document all outreach attempts and Outreach as required.
• Complete all Outreach Documentation as required in a timely fashion.
• Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information.
• Track the outreach and engagement of all Lead Health Home referrals as required.
• Gather, review and file medical, mental health & substance use reports from respective providers as needed.
• Ability to visit members in the field as needed.
• Update and maintain accurate records on prospective clients of services rendered on required software platforms.
• Actively participate in any organizational activities (meetings, events, etc.).
• Represent the agency at various venues to promote agency services.
• Responsible for maintaining and tracking the progress of outreaching those members, their assignment and their outcomes. Maintain contact with the members from until assignment to a care coordinator
• Responsible for engaging community referrals (ground ups) to educate them on the benefits of care coordination services and have them sign consent forms for service.
• Responsible for establishing relationships that are necessary for the continued engagement and care coordination services within the community.
• Perform various clerical duties: Filing, run Medicaid checks, assemble and disassemble charts, develop client contact sheet, update client caseload, complete team weekly reporting form at weekly team meetings, assist the team in compiling information for the monthly report, etc.
• Conduct assigned administrative duties (mail, follow-up etc.) and other assigned job duties.

Qualifications:

• Bachelor’s degree in related field.
• Minimum 2 years of job-related experience providing medical, mental health or substance focused services to individuals with chronic medical conditions and/or serious behavioral health conditions.
• Excellent interpersonal skills with ability to interact culturally, linguistically and diplomatically with diverse internal and external audiences.
• Strong organizational skills to manage multiple priorities in a time sensitive manner.
• Ability to engage individuals and diffuse difficult situations.
• Health Home experience or equivalent program preferred.
• Excellent written and verbal communication skills.
• Bilingual skills (English/Spanish/Russian) a plus.

Job Type: Full-time

Pay: $18.00 – $21.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brooklyn, NY 11223: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to make phone calls to Medicaid members on a daily basis?
• Are you fluent in Russian

Experience:

• intake, enrollment or customer service: 1 year (Required)

Work Location: In person

• Health insurance